Monday, June 19, 2006

Just received word that a major Indian newspaper recently reported on the cheating ways of Tata Indicom and their Broadband services.

If you have seen this article, please send it our way. Thanks!

Say no to corruption. Say no to greed. People deserve to live in an atmosphere of trust.

Friday, June 16, 2006

The owner of this site readies for the largest class action suit in the history of India.

"In law, a class action is an equitable procedural device used in litigation to determine the rights of and remedies, if any, for large numbers of people whose cases involve common questions of law and fact."

Taken from http://en.wikipedia.org/wiki/Class_action

Follow that link and read more about consumer rights. It is time for a change, and you are only as helpless as you think you are.
Some of the frustrated customers of Tata Indicom's Broadband Services have been vocal online about their problems of not having internet access and the misery of dealing with the "customer service" of this huge company.

These complaints can be found here...

http://sifybroadband.techwhack.com/60/tata-indicom-internet-services-more-problems/

and

http://www.vinuthomas.com/Forums/viewtopic/t=2255.html

and,

http://www.sandipb.net/blog/archives/2005/08/01/pathetic-tata-indicom-broadband-service-in-delhi/

which states:

"What I didn’t realize while taking the connection, was that Tata Indicom Broadband is just Dishnet DSL with a new name, and it comes with Dishnet DSL’s “renowed” or shall we say notorious service record. Right now, in my last five weeks of subscription, the line has been unusable for two - that makes it a 20% downtime!"

Then it is mentioned that Tata Broadband is now vsnl, which might explain why they use a vsnl e-mail address on their website.

So, what is happening here? People frustrated with Tata, with Sify, with Data One, and of course with the little guys.

On a personal note, I have had a bad experience with a local cable operator, but the service from Airtel was absolutely fantastic. Their customer service was first-rate.
Tata Indicom has been promising Broadband Internet Services throughout India without the ability to provide reliable lines. They have offer promotional rates for prepaid services, and left thousands of consumers without the services they paid for.

This site is dedicated to seeking justice for the thousands of Indians who are being cheated by this corporate scrooge. India's business enviroment is extremely distrustful as compared to international norms. In this land of distrust, people have chosen not to do business with smaller, local providers and instead have trusted in the Tata name for reliability and honesty.

Indians have grown up with Tata, as a manufacturer of their steel kitchenware, builder of trucks and cars, and purveyor of teas. Tata has offered India financial services and consultancy, energy creation, and chemical production. If Indians can't trust Tata, they have nothing to trust in.

It is no secret that there is a lack of trust in the India governments, including the courts, that are deep in corruption. The democracy of India is a fascade, a story sold to the people in return for their complaceny. The people of India are living in a system where they have no voice, where the thief can walk away with their jewels and no one comes to their defense. Crime and corruption are calculated assumptions, and rare is the policeman, the judge, or the politician who is willing to stand up against it.

Yet, that time has come. For India to move ahead, for progress to take place, more trust is needed in the system. And thus, the most intelligent place to demand the trust is in one of the world's largest corporation which is part of every Indian's life- the Tata family of companies.

We, the people, demand responsible corporate citizenry. We demand to be treated fairly, with justice. And, we will fight in the court of law, through boycott, in the media, and with every possible means to make Tata Indicom stand behind it's promise to deliver. We demand full refunds for all customers with broken services.

It is finally time for the people of India to declare: "we're not going to take it."